The following terms and conditions for the sale of goods (‘The Conditions’) will govern all contracts for sale that we enter into with you, the Customer, to the exclusion of all other terms and conditions. Please read these Conditions carefully.
These Conditions do not affect your statutory rights.
The ‘Company’ is Wheelie Good Mobility Limited
The ‘Customer’ means the person, firm or company buying goods from the Company to whom goods are to be invoiced (unless the context otherwise requires) and any person to whom the benefits of the goods may be delivered.
The’ Goods’ are products listed on the Company’s website, catalogue or elsewhere on behalf of Wheelie Good Mobility Ltd.
1.1 There is no minimum order value
1.2 All orders will be sent to the billing address, unless stated on the order form
1.3 UK only: The specification of products on this website is listed as VAT exempt and it is the customer’s responsibility to complete a VAT exemption form and criteria for exemption is met, otherwise VAT is chargeable. This form must be completed within 28 days of order.
1.4 All orders are subject to availability. If a product is unavailable, the Company will notify the Customer and will offer a similar product if available
1.5 The Company reserves the right to refuse orders at any time. Full refunds are given in these cases.
1.6 The Company website may have glitches. Prices at zero are definitely a glitch due to multiple options (size, colour) - items without prices are due to the manufacturer not issuing them.
No orders are honoured in the case of zero-price glitches. Priced glitches are usually honoured but are decided on a case by case scenario. Image glitches do happen - when they do we'll do our best to fix the issue. - tell us - we don't look at front page, we edit from behind the scenes, so tell us if you spot an issue.
1.7 Customers buying new spare parts for mobility scooters understand that if the item is out of stock from the manufacturer, it is unlikely to be in the UK at all. We will let our customer know of the delay of it arriving from Asia, where these items are made.
2.1 The Prices on our website are the prices. There are no discounts, special deals, multiples or other benefits. There are no deals for multiple purchases. We believe in fair pricing and keep it the same for everyone.
3.1 Every effort is made to ensure our website contains descriptions and illustrations, which are true and accurate. The reproduction of colour is as accurate as photographic and printing processes allow. Due to our policy of continual improvement, we may withdraw products, which vary, from those described.
3.2 The Company reserves the right to amend the specification, picture or design without prior notice.
3.3 Should you require extra specification that is not listed, please contact us.
4.1 UK: All prices exclude VAT at 20% (as of March ’11) and those products that are VAT chargeable are usually stated.
4.2 The Company reserves the right to charge VAT on any product that has been displayed as VAT exempt.
4.3 The Company reserves the right to vary the price of Goods to take account of any increases in the cost of raw materials, manufacture, packing, transport, wages or otherwise stated.
4.4 Prices charged will be those effective at the date of receipt of the Customer’s order
4.5 Current prices quoted supersede any previous prices quoted
4.6 Sales are online only unless discount is given on telephone orders at the discretion of staff.
5.1 For all items, the full total must be paid on order.
5.2 The Company does not offer or will ever at this stage create credit accounts on a general basis. There may be rare cases where this is an exception.
5.3 Payment can be made via most credit and debit cards. We no longer take Paypal, cash or cheques.
5.4 Orders will not complete until funds are cleared.
5.5 The Company reserves the right to charge card handling / card processing charges if the prices from the payment services increase. Currently it is free to use a card with us.
6.1 Delivery is charged on all items and we ship worldwide with some exceptions (6.9.3). For Islands and Highlands, there may be a surcharge on bespoke items, but based on individual cases and weight of items.
6.2 Although we try and be prompt with our deliveries, we may have a slight delay. If this is the case, we will be sure to contact you as soon as we spot an issue.
6.3 The Company reserves the right to change the price of delivery on all products at any time if it is seen that the product delivery price is under the cost of sending it and would be of a loss to the Company. We may ask you to pay a top up to cover the rising costs since the Covid-19 pandemic.
6.4 If the wrong item is ordered or the customer changes their mind on the product, an exchange can happen but the customer must pay the cost of postage for the returned item and the new item sent out.
6.5 All goods to be delivered to billing address, unless stated by the customer
6.6 Stated availability times are no more of an estimate on the part of the Company and are not binding, which shall not be liable for any costs or damage caused by reason of delay in the availability of goods and their delivery.
6.7 Some products are not dispatched by us and will include their own delivery note. Some deliveries are from an outsourced courier service. The Company is not accountable for their policies, actions, misdemeanors, accidents or misrepresentation. Should a problem occur, please contact us immediately. Should the delivery company incur costs, claims can be made through the Company. The Company is accountable for the Customer’s safety and satisfaction in such matters and will strive to resolve any problems as accidents can happen.
6.8 Any Goods delivered in surplus are owned by the Company and must be returned. The Company will cover the cost and the Customer takes safe custody until collection from a courier.
6.9 If a delivery is refused without justification, permission or prior knowledge by The Company, a 25% charge is implicated to the Customer.
6.9.1 If a delivery is refused, door unanswered or returned to the courier's depot, it is not the responsibility of the Company. The onus falls on the customer to check, monitor and collect their delivery. If an item is returned to the Company due to failure of collection by the customer, there will be a second charge for re-shipping.
6.9.2 Customs charges are not included by the Company - this falls on the customer if the customs and revenue services in their country requests it.
6.9.3 If there are constant shipping issues or trade restrictions, we cannot ship to some countries.
6.9.4 Customs charges are not charged on order. If there are further charges, the Customer is subject to pay these charges.
6.9.5 Additional charges may occur since the pandemic on shipping. For example, if we quote that the shipping is $15 on order but when we go so ship it - it's $35, we may ask you to top up the shipping charges. We'll always look at it and try and cover some of the cost too. We're sorry this is happening, it's out of our control as it is the shipping companies raising their prices.
7.Cancellations and Returns
7.1 All cancellations must be raised with the company before the 7 day period.
7.1.1 We ask all customers to consider the current supply chain issues worldwide, in all industries before cancelling due to delayed deliveries due to stock outages. In these rare - but increasing situations, we buy your item and sit in a queue. When that part is docked in the UK or USA, we'll get it sent to us automatically. Cancelling would take us out the queue.
What you don't want to is cancel, order elsewhere, find it's still out of stock there too, join a new queue and run the risk of not getting it because all the original queue people have had all the docked stock. Talk to us, let us see if we can source out of stock items elsewhere for you.
7.2 The Company reserves the right to charge 15% of the order value on all returns to pay for the restocking charges - that's what the manufacturers charge us.
7.3 If a delivery or installation of a product is over time, the customer cannot cancel their orders without paying the total balance if the delivery or installation has commenced already. They must receive the item and then return it at their cost. Refund will be issued once the item has been inspected, less the 15% restocking charge.
7.4 Unwanted or disliked products can be returned at the cost of the Customer within 7 days from the delivery date with ALL packaging and accessories or will be subject to charges. Outside of this time is at our discretion.
7.5 Bespoke, made to order, programmed to order are non refundable.
7.6 The Company reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to the Company.
8.1 Unless stated, a 12 month guarantee applies to all NEW products, started from the date of delivery, under the manufacturer’s guarantee. This EXCLUDES batteries, unless faulty.
This warrants that the Goods shall at the time of deliver correspond to the specifications published by the Company when used for purposes for which goods of that type are normally used. The Company warrants that the Goods are of merchandisable quality. If goods do not conform with this quality, these options apply:
i) Repair the goods at cost to the Company
ii) Replace the goods at the cost of the
iii) The Company will refund the Customer
8.2 The Company can issue full warranty details on different brands as their individual policies can vary.
8.3 Sometimes the supplying company can have delays in issuing parts or labour. The Company is not responsible for such delays or anything that may result in such delays, such as losses or injury
8.3 In the case of a malfunction after the 12 month warranty period has expired, it is at the Customer’s expense to get any mobility scooter or powerchair repairs made, unless covered in relevant extended warranty plans or insurances, or still covered by a separate warranty issued by the manufacturer. These individual warranties can be available via request.
8.4 Battery failure can occur, but this could be due to various other issues before being deemed at the fault of the manufacturer. Refunds and replacements of faulty batteries are assessed by individual case, and terrain, overuse, overcharging and lying dormant can also cause failure. Correct charging advice is available.
8.5 Over charging - this is charging the scooter every time you use it or not letting it go down to less than 60% of charge. This damages your batteries - try to let it get down to 20% charge before charging.
9. Passing of Risk
9.1 The risk of Goods shall pass to the Customer when the Goods are tendered for delivery to the delivery point specified in the Order. In the event that Goods are collected from the Company, the risk is transferred upon load of the product into the Customer’s vehicle or an agent of their choice. This covers all Goods.
9.2 The Company strongly advises all Customers to get insurance on their goods. The Company accepts no risk of injury, accident, damage, or death to anyone who has received their product and has refused or bought insurance.
9.3 The Company accepts no liability for those choosing to uninsured their product, either on the advocating of such policies or any incident involving the Good
9.4 The Company is not liable for any damages done to internationally purchased chargers or scooters that have been plugged into a different voltage (and international) socket. The 120v to 240v surge could be harmful and we must make it very clear that if you choose to use your scooter overseas, get a charger specifically for that country
10. VAT Exemption - UK ONLY
VAT Reliefs for Disabled People, HMRC Sept. 2008 Ref: 701/1
10.1 The Customer must meet one of the following criteria:-
A person is “chronically sick or disabled” if he/she is a person:
a) With a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities; or
b) With a condition which the medical profession treats as a chronic sickness, such as diabetes; or
c) Who is terminally ill
d) Be a charitable organisation
e) Be a certain healthcare body, hospital with charitable funds (Under separate rules: for more information see VAT Notice 701/6 Charity funded equipment for medical, veterinary etc.)
10.2 The government rules do NOT include a frail elderly person who is otherwise able-bodied, or any person who is only temporarily disabled or incapacitated, such as with a broken limb.
10.3 It is the Customer’s responsibility to complete a VAT exemption form or will subject to charges at 20% as stated from HMRC.
10.4 The Customer may pay VAT and reclaim themselves.
11. Disputes and Set Offs
11.1 Any liability of the Company under this contract shall be subject to and conditional upon the due performance and observance by the Customer of all its obligations under these conditions. Subject to these conditions the Customer shall not be entitled to withhold or delay payment or exercise any right or set-off whatsoever and howsoever arising or arisen which might otherwise be available to it.
12.1 All copyrights shall remain the property of the Company or the Company’s suppliers in agreement of their images on catalogues, leaflets or online. The Wheelie Good Woman Logo and other branded material are covered under intellectual copyright laws. If there is a case of plagiarism, Image use or duplication of Wheelie Good material without written consent from the Company, legal proceedings will be enforced without question.
12.2 The Customer warrants that any instructions furnished or given by the customer shall not be such as will cause the Company to infringe any letters of inventor trade mark or other intellectual property right in execution of the Customer’s order and shall indemnify the Company against all actions, processing costs, claims and such demands arising there from to the extent that such instructions lead to such infringements.
13. Government Charges
13.1 The Customer will reimburse the company for any increase in tax or Governmental charge, or for any new tax or Government charge hereafter becoming effective which the Company may be required to pay to any Government upon the sale, production, or transportation of Goods and which has the effect of increasing the cost of the Goods sold hereunder.
14. Passing Of Title
14.1 The legal title to the Goods shall not pass to the Customer until all sums due are paid.
15. Assignment and Purchase
15.1 All the terms and conditions stated in this document are agreed by the Customer and the Company. The Customer agrees this by committing to order.
16. Customer Care
16.1 In our quest for continual improvement, the Company may from time to time monitor calls, faxes, e-mail and record such correspondence with the Customer. This is for internal training purposes only and the confidentiality of our Customers and their transaction is fully protected at all times.
16.2 The Company will not forward Customer information to third parties, unless the Customer has specifically requested to do so.
17. Personal Visits and Callers
17.1 The Company regrets to state that personal calling and customer visits are not available at the Company office, warehouse, workshop or store without appointment.
18. Used Mobility Scooter Notes
18.1 All used mobility scooters that are sold may not have a history on them - we cannot help this as scooters can be given to us from a charity or nursing home and we have no notes at all.
18.2 Used mobility scooters that are intended for use on the road / along the road / driving on the road with traffic must be registered with the DVLA and have insurance. Please note that crossing the road is not the same as 'on' the road. You do not need to register or insure if you are simply crossing the road and using a footpath.
18.3 Mobility scooters are for mobility scooting. Not golf courses, hiking mesas, towing your dog in a trailer or generally not for shopping, general transport and around the home. We cannot take responsibility for any mishaps, depreciation to the scooter or damage caused by such scooting misuse. This also includes not charging the batteries or overcharging them.
18.4 Used mobility scooters have a limited 3-month parts only warranty unless specified. See point 8 in this document.
Last edit 140222